[Volume] support
messages a week about
[topics]. Design triage
with few enough tiers
to use, and clear
escalation rules.

Set Up Support Triage

Few enough tiers that people actually use it.

Prompt

We get about [volume] support messages a week about [common topics]. Help me design a triage system with few enough tiers that people use it, and clear rules for what gets escalated rather than judgment calls.