Observing people using [a
product]. Write the protocol:
what to watch for, what not to
ask, how to record it, and the
three behaviours that reveal the
real issue.

Watch People Use It

Watching rather than asking, which is the whole method.

Prompt

I want to observe people using [a product] to find design problems. Write me an observation protocol — what to watch for, what not to ask, how to record it, and the three behaviours that usually reveal the real issue.