Bought [an item] [when] and
[what went wrong]. What am I
likely entitled to, who's
responsible — seller or maker —
what to say first, and what to
escalate to.

Know Your Rights Before You Complain

Who's responsible, and the escalation if they say no.

Prompt

I bought [an item] [how long ago] and [describe what's gone wrong]. Explain what I'm likely entitled to, who is responsible — seller or manufacturer — what to say first, and what to escalate to if they refuse.